Shipping & Delivery
Shipment Processing Time
All orders are processed within 2 business days of receipt if they are in stock. Orders are not processed or shipped from Friday, 12 pm EST through Sunday, or holidays.If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.
Shipping Rates and Delivery Estimates
Free shipping for all orders. All orders will be shipped by Fedex or UPS.
| ORDER AMOUNT | PROCESSING TIME | FEDEX GROUND/UPS DELIVERY TIME |
|---|---|---|
| Small Parcels | 2 working days | 5-8 working days |
| LTL by Truck | 2 working days | 7-15 working days |
Out of Stock, Custom Order, Pre-order
For Pre order, out of stock, custom order, the delivery time would range from 4 weeks to 10 weeks depending on the manufacturing status. We will inform you about the time frame in advance.
Shipment to P.O. boxes or APO/FPO addresses
Homart Furniture ships to addresses within the US, US Territories, except APO/FPO/DPO addresses.
Shipment Confirmation and Order Tracking
You will receive a Shipment Confirmation email with the tracking numbers once your order has been processed. FedEx typically updates tracking information within 48 hours of receiving packages.
In Case of Damage or Defect
Please report any damages within 72 hours of delivery by emailing us at [email protected]. We kindly ask that you please submit photos of the problem(including images of the packaging) and any other relevant details, as this will help facilitate a quick resolution.
Incorrect Shipping Addresses and Refused Delivery
We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by the USPS. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded. Homart Furniture will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.
Missing or Stolen Shipments
If you didn’t receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible: contact us with email: [email protected]. We will file a claim with the shipping carrier. Local law enforcement will be involved. We will replace or refund your order when the investigation is complete. Allow up to 21 days for the investigation.