Overview
With our simple returns process, you can shop online worry-free.
If something doesn’t work out, you can send most items back within 30 days of delivery.*
Start the return process within 30 days of receiving your item.
We inspect all returned items. The product must be in new or unused condition, with all original product inserts and accessories.
Shipping costs will be the responsibility of the customer in cases of buyer’s remorse returns, such as an item didn’t fit, didn’t like the color/quality, changed your mind, ordered by mistake, bought it somewhere else, etc.
We will refund the cost of the merchandise and shipping charges if the return is a result of our error or defective product.
Ship the product as soon as possible so it arrives at our facility within 45 days of receipt of the item.
Eligibility
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
THE RETURN PROCESS
To complete your return, we require a receipt or proof of purchase. Firstly you will need to send an Email to [email protected] with your proof of purchase(order number, confirmation email, invoice,etc) and state the reason why you want to return. After we recieve your request, we will send a confirmation email that we have received your return request and start processing it. We will give you notice if we accept the return or not with detailed reason within 1 working day(we do not reply on weekends or public holidays). And once you are granted the return, please ship the package back to our warehouse in California:
Address: 4050 Greystone Drive,Ontario,CA 91761
Contact: Jason
Tel: +1 289 741 1304
Please do not send your purchase back to the manufacturer.
ORDER CANCELLATION
You can cancel your order for a full refund before the order is set up for shipment. But if the order is already on delivery way, please be aware that the costs of both outbound and return shipping will be reduced from your refund amount.
REFUND
Once your order arrives back at our warehouse, we’ll process your refund in the next 1-2 business days. After that it’s up to your bank to credit your account. That should take around 5-7 business days. If it takes any longer than that, tell us about it and we’ll follow up with them for you.
EXCHANGES
An exchange will be processed the same way as a return. Please reach out within 30 days letting us know that you’d like to make a return. As soon as the order is received back at our warehouse, we’ll refund your original payment minus any applicable costs. Your new order will be a completely separate transaction. You can go ahead and place the new order yourself, but we’re always happy to help you place it of course.
Please note that we do not offer returns or exchanges on our throw pillows, bolsters, sheet sets or decor items.
IN CASE OF DAMAGE OR DEFECT
All damages or defects must be reported within 48 hours of delivery. Send us photos and any other relevant details at [email protected]
WARRANTY
We offer a one year warranty on our furniture against manufacturing defects applicable to the original owner effective from the date of delivery. Warranty does not apply to any conditions resulting from faulty installation, outdoor use, misuse or expected wear.
DO I NEED TO KEEP PACKAGING?
Within the 30-day return period, original packaging is required for returns (unless is was delivered with White Glove Services). Returns made without the original packaging may be subject to additional costs, which are to be subtracted from your refund.